Looking for an IT Job? Join the Team at InnoTek Computer Consulting!
Our growing technology and consulting company seeks energetic team members to fulfill InnoTek’s mission of serving prominent businesses throughout Central Pennsylvania.
We are always on the lookout for talented individuals, so if you’re looking for an IT job near you, tell us more about yourself by completing the form below.
Current Job Opening: Service Desk Technician
Our growing technology and Cloud consulting company is recruiting a skilled Service Desk Technician with good interpersonal skills to support client desktops, laptops, printers, and mobile devices. Windows Desktop and Server experience is required, including Windows 10, as well as basic navigation and management of Server 2012, 2016, and 2019. Candidate must be able to diagnose and resolve common issues quickly and independently.
The successful technician will receive and register hardware, answer service desk calls, create service tickets, troubleshoot on the phone, analyze and fix technical issues, and escalate issues to senior technicians when necessary. They must communicate clearly with diverse clients, understanding that users want solutions, not technical explanations. Retail experience is a plus. Limited training will be provided.
Service Desk Technician Job Responsibilities:
- Capture Ticket Information
- Triage Tickets
- Set Customer Expectations for Ticket Response Times
- Resolve or Escalate Reactive Tickets (onsite or remote)
- Ensure Customer Satisfaction
- Level 1 / Level 2 Support
- Follow Standard Operating Procedures (SOPs) and Update SOPs as Needed
- Complete Unique Job Duties Assigned by Your Manager (and agreed upon by you and the manager)
You will be exposed to various critical technologies: Azure/AWS Cloud, VoIP (Voice over IP), BCP/DR (Business Continuity Plan / Disaster Recovery), Wireless Networks, and Firewall support.
This dynamic, full-time position with benefits is for someone who takes pride in their career. Job responsibilities will grow as the employee advances.
Salary will depend upon experience and education. Health insurance—as well as paid holidays, vacation, and personal days—will be provided after a 90-day probationary period.
To apply for this IT job, complete the application form below and attach your resume and cover letter. Describe your work history and accomplishments and include a brief summary of why you think you’re a strong candidate for this position. We look forward to hearing from you!