Meet the InnoTek IT Support Team
The IT support team at InnoTek is happy to serve our clients in the Bloomsburg, Hazelton, State College, Williamsport, Pottsville, Reading, Scranton, and Wilkes-Barre areas with fast, friendly, reliable IT service and support. Get in touch with our team today!
Fred Reck
President
Fred began his IT career 20 years ago, working for IBM in their systems integration and training division. Since then, he has advised more than 300 businesses in Central Pennsylvania on thousands of technology issues. Fred and his team work with clients to implement technological improvements that lead to tangible results, including increased efficiency, effectiveness, and profitability. Fred has served as Treasurer for the Bloomsburg Area YMCA Board of Directors and as Auditor for Locust Township. He is a family man who lives in Catawissa, PA, with his wife and three children on their small farm with ducks, turkeys, rabbits, two goats, 20 chickens, and 100,000 honeybees.
Curtis Jones
Vice President of Operations
Certifications: Star2Star Authorized Installer, PA State Police CLEAN, CipherPost Pro, Datto Technical Specialist II, Datto “DCDS” in Continuity, Datto “DCDS” in RMM, Webroot BEPT, Pax8 Co-Managed IT Expert
Curtis graduated as Valedictorian from Penn State with a Bachelor of Science in Information Sciences and Technology. During his education, Curtis completed several internships, working closely with an ISP and telecommunication giant in the Philadelphia area. He helped design new technology for providing high-speed, reliable, and dedicated bandwidth to small and medium-sized companies using fiber optic and copper transport.
Curtis joined InnoTek in 2016 and brought strong Policy and Procedure building experience. This experience helped build InnoTek’s operational team into an effective group of service delivery teams. In just a few short years, Curtis has worked his way up to VP of Operations, and he now guides InnoTek’s Service Delivery Teams to provide clients with outstanding IT support and professional services.
Curtis is part of several national MSP peer groups that discuss cutting-edge technology and keep InnoTek up to date with trends and developments in the IT field. When he’s not fixing bugs and studying innovative technology, Curtis loves hiking, volunteering within his community, gaming, and traveling. He lives in Drums with his fiancée and cat.
Michael Britton
Virtual Chief Information Officer (vCIO)
Certifications: CISSP, GSLC, and Security +
Michael joined the Marines in 1998 as a communications expert. He retired more than 20 years later, moved to Pennsylvania, and joined Team InnoTek in 2021. Michael brings experience in software development, system and network administration, encryption, policies and procedures, IT procurement, NOC/SOC environments, and cybersecurity best practices.
Michael has led teams of communications experts from widely different backgrounds and skill sets across a range of projects and operations to success and is excited to bring that same energy to our clients. As the InnoTek vCIO, Michael’s goal is to establish and maintain business-level strategic relationships with our customers, then utilize and build upon these relationships to better understand our customers’ business goals and objectives.
Michael is responsible for establishing technology budgeting and strategic road maps for our customers, which are used to reduce business risk and facilitate technology improvements across the enterprise.
His hobbies include running, computers, and spending time with his wife and son every moment that he can.
Amy Heintz
Service Desk Coordinator
Certifications: PA State Police CLEAN, Star2Star Endpoint Software Deployment, Pax8 Co-Managed IT Expert, SAT Certification, Datto Academy Technical Specialist l & ll, Webroot BEPT
A graduate of Bloomsburg University with a degree in Digital Forensics, Amy has over 15 years of customer service and technology experience. Working in both professional and production environments, she knows how important it is to keep workflow moving along from beginning to end, as scheduled.
A graduate of Bloomsburg University with a degree in Digital Forensics, Amy has over 15 years of customer service and technology experience. Working in both professional and production environments, she knows how important it is to keep workflow moving along from beginning to end, as scheduled.
Tyler Kazar
Sales Manager
Tyler began his career in technology when his father opened a computer and gaming business. Eventually, Tyler went on to work at MePush for more than ten years. Throughout his time at MePush, Tyler held a range of roles – from Shop Tech, Sales, Account Manager, several C-Level positions, and lastly, President. One of Tyler’s favorite experiences at MePush was working hands-on with Incident Response, where he handled high-profile breach cases and gained invaluable knowledge about Cybersecurity. Tyler gives all credit to his wonderful wife, who supports him and understands the demands of his profession. But when he’s not focused on work, Tyler is a dedicated father to a son and a daughter and loves to spend his time watching his kids play and grow.
Ellie Rancont
Executive Administrator
After more than 34 years of primarily working for attorneys, Ellie joined InnoTek in the fall of 2021. She loves her new role as Executive Administrator, which she sums up as “taking care of those who take care of our clients.”
Ellie lives in Freeland with her husband, children, baby granddaughter, and several very loved rescue cats. For the past several years, Ellie has served as Secretary of the Board of Directors for the Freeland Whippets and as a cheer coach, guiding her squads to many competition trophies. When she’s not at work, with her family, or training her cheer squad, Ellie enjoys spending time at the beach, flea markets, and craft shows.
Barbara A. Heintz
Vice President of Administration
Barbara earned her MBA from Simmons College while at Bank of Boston, now Bank of America. Her 15-year banking career included investment banking, consumer marketing, and IT project auditing management positions. Since moving to Pennsylvania to raise a family, Barbara has worked as a strategy consultant, downtown manager, and adjunct marketing professor. When she’s not working on the operational and strategic tasks involved in running a growing business, Barbara loves to be outdoors—swimming, walking, skiing, you name it!
Lucas Winner
Onsite Field Engineer
Lucas, the newest InnoTek team member, joined us at the beginning of 2022 as an Onsite Field Engineer. Lucas has a background in technology, experience in IT and project management, and holds a Bachelor of Science degree from Susquehanna University.
Lucas lives in Lewisburg and enjoys video games, spending time outdoors, and learning new things.
Samantha Porter
Marketing Administrator
Samantha joined InnoTek in the fall of 2021 as our newest Marketing Administrator. With 15 years of experience in office administration, sales, and marketing, she brings a fresh perspective to our team.
Samantha moved to the Bloomsburg area from Philadelphia 12 years ago and lives with her husband, two kids, and two dogs. She enjoys spending quality time with her family, reading, and creating in her spare time.
Mike Farver
Systems Engineer
Certifications: Star2Star Installation & Advanced Configuration, DSI Administrator
As NOC Engineer and Service Coordinator, Mike is responsible for triage, dispatch, and ensuring that client needs are met within stringent SLA guidelines. He works remotely with clients, using InnoTek’s broad array of installed tools. Mike also uses his extensive knowledge of hardware and software to prepare quotes and proposals for existing and prospective clients.
When not saving the world from IT problems, Mike enjoys visiting the beach and grinding away in Pokémon Go.
Daniel Schrader
Onsite Field Engineer
Daniel brought his bachelor’s degree in Computer Forensics from Bloomsburg University and his sense of humor to the team in early 2021. Always ready to provide support, Dan is one of our dynamic onsite engineers who travels to support our clients and their equipment throughout the week. Daniel lives in Watsontown with his wife and six cats.
When Daniel isn’t tackling equipment repairs, he enjoys traveling for wine tastings, playing video games, and learning new things. He’s often called to help his family with his self-taught handyman skills.
Amy Heintz
Service Desk Coordinator
Certifications: PA State Police CLEAN, Star2Star Endpoint Software Deployment, Pax8 Co-Managed IT Expert, SAT Certification, Datto Academy Technical Specialist l & ll, Webroot BEPT
A graduate of Bloomsburg University with a degree in Digital Forensics, Amy has over 15 years of customer service and technology experience. Working in both professional and production environments, she knows how important it is to keep workflow moving along from beginning to end, as scheduled.
A graduate of Bloomsburg University with a degree in Digital Forensics, Amy has over 15 years of customer service and technology experience. Working in both professional and production environments, she knows how important it is to keep workflow moving along from beginning to end, as scheduled.
Tristan Brito
IT Service Technician
Certifications: Security Training Certification
Tristan joined InnoTek in the summer of 2021. We’re happy to announce that he brings his Computer Systems & Technology and Information Technology Management degrees to the proverbial table! These degrees inform his triage support within the Operations Team.
Tristan has lived in Bloomsburg for the last five years and enjoys video games and exploring the area by foot and kayak in his spare time.
Shannon Hancock
IT Service Technician
Certifications: Security Training Certification
The newest member of our Service Desk, Shannon joined InnoTek in the winter of 2021. Shannon brings a Bachelor’s in Digital Forensics and a passion for technology. She lives in Bloomsburg and enjoys fishing, being with her dog, and spending time outdoors.
William Mueller
IT Service Technician
Certifications: PA State Police Clean Certified, Security Training Certification
Joining the team in 2021 with his bachelor’s degree in Computer Security, William has quickly become an integral part of our operations team. His duties include providing proactive and reactive support to our clients—to ensure their days run smoothly and issues are resolved quickly. William also monitors IT-related news to keep our team and clients up-to-date and secure!
Outside work, William enjoys fantasy & sci-fi games and movies and dabbles in PC video gaming.
Make the InnoTek Team Your IT Support Team
Would you like the InnoTek Computer Consulting team to help you with everything IT? Whether your Northeastern PA business needs Managed IT, Co-Managed IT, VoIP, Cybersecurity, Business Continuity & Disaster Recovery, Cloud Services, Managed Compliance, or Strategic Business Consulting, we have what you need.