If you’re reading this post, you likely already know some of the common benefits of managed IT services for your small business. For example, you get 24/7 network monitoring, preventative systems maintenance, remote IT support, and more for a flat monthly fee. You may even know some of the lesser-known benefits, like deals on technology purchases and lower IT costs.
A managed service provider (MSP) provides all these advantages for your business, plus so much more. From having IT support that never takes a sick day to creating a business continuity plan, choosing an MSP like InnoTek Computer Consulting provides various support services and advantages that you may be surprised to learn. Want to know more? Keep reading for five surprising benefits managed service providers offer.
1. Managed IT Support Never Takes a Sick Day
If you own a small to medium-sized business (SMB), your IT department likely consists of one or two people, if any at all. What happens when those individuals get sick and need time off or take a vacation? You can bet that an IT issue happens—servers are down, the internet isn’t working, or a virus has infiltrated your network.
What do you do?
Here’s where the beauty of working with an MSP comes into play: there are never any sick or vacation days. As a result, your day-to-day operations are never affected, and any IT issues that come up are promptly resolved. Problems can often be fixed before they impact your business operations since an MSP proactively monitors your network and can address issues before they interrupt your day.
2. Customizable Managed IT Services
Another surprising benefit MSPs offer? We adapt our services entirely to your business needs. If you currently have an IT staff that handles help desk tickets, an MSP can provide network monitoring and management, or vice versa.
MSPs don’t offer “one-size-fits-all” types of services. You can choose which services your service provider handles for you. Your service level agreement will outline the services included in your package and which services your in-house IT department does.
At the same time, an MSP handles the remote monitoring or any other services you choose. It’s a relationship that boosts profitability and productivity for your business, allowing your IT staff to focus on tasks that advance your business goals.
3. IT Expertise that Stays on Top of Industry Trends
Information technology is a rapidly changing industry. If your IT staff is overwhelmed with several IT issues, there’s little time for them to learn or expand their skills. When you work with a contracted IT company for your managed services, they have the capabilities and systems set in place to ensure their technicians remain up-to-date on industry trends and the latest cybersecurity threats.
4. Vendor Management
Another business function a good MSP can take off your plate is vendor management. You likely have multiple vendors for various hardware and software used in your business. Managed IT services include third-party management of these vendors, so when something goes wrong, the MSP can escalate the issue and get it resolved.
You or your IT staff no longer must worry about being the point of contact and trust your MSP to take care of it.
5. Provide Help Creating a Business Continuity Plan
A business continuity plan (BCP) documents specific disaster recovery tactics and steps to get your business running after disaster strikes. It covers events like tornadoes, fires, cyberattacks, and pandemic diseases—especially since cybercrime is up 600 percent since COVID-19.
This document ensures your business remains operational and safeguards your data, allowing you to rest easy that you won’t lose valuable business information.
However, this plan can be technical. Suppose you or your IT person doesn’t understand its importance or some aspect. In that case, your business is at risk of losing valuable data and facing downtime in the event of a catastrophe. Your managed IT services include assistance creating this plan, providing you with the exact steps you need to take to deploy backups and stay operational no matter the threat.
Choose InnoTek for Your Managed Services Partner
We know that choosing a trusted IT partner can feel like a daunting task. However, when you select InnoTek as your managed IT service provider, you’ll get IT experts who care about your business and want to help you succeed. With our promised one-hour response time, speedy repair, and 100 percent satisfaction guarantee, you know that you are choosing the best IT company for your business.
Talk to us today to see how we can partner with you to receive all the benefits listed in this blog post, plus so much more! Our fast, friendly IT services are ready to do business with you right here in Northeastern PA.