Better IT Services to Help Your Business Succeed in Northeastern PA
InnoTek provides managed IT support, cybersecurity, cloud services, business continuity, compliance, VoIP, and strategic IT consulting for small to mid-sized businesses in Northeastern Pennsylvania, including Bloomsburg, Hazleton, Scranton, and Wilkes-Barre.
These services help organizations reduce downtime, strengthen security, and maintain compliance by delivering proactive monitoring, responsive help desk support, and predictable flat-rate pricing.
At InnoTek, we deliver business IT services that are proactive, responsive, and tailored to your needs. Stop stressing about tech troubles and get back to growing your business.
Whether you’re a small business or a growing enterprise in Northeastern PA, our IT consulting services help you make smarter decisions, boost productivity, and stay ahead of the curve.
Get Dependable IT Services for Your Local Business
We provide proactive business IT services to companies across Bloomsburg, Hazleton, Pottsville, Scranton, Wilkes-Barre, and surrounding areas in Columbia County, Luzerne County, and Northampton County. If you’re ready to leave the frustration behind, our trusted team is ready to help.
Managed IT Services
InnoTek provides fully managed IT support for small to mid-sized businesses in Bloomsburg, Hazleton, and surrounding Northeastern PA communities.
What’s Included:
- Detailed weekly network health reports
- 24/7 network monitoring and alerting
- Remote and on-site help desk support (1-hour response guarantee)
- Patch management and software updates
- Antivirus and endpoint security
- Vendor coordination and management
- Cloud support and Microsoft 365 management
- Backup and disaster recovery
- Quarterly vCIO technology review meetings
Co-Managed IT Services
InnoTek provides co-managed IT support for businesses and IT managers in Northeastern PA that already have an internal IT team but need additional expertise, cybersecurity support, or project bandwidth.
What’s Included:
- Cybersecurity and compliance gap coverage
- Supplemental service desk and escalation support
- Discounted access to all InnoTek Service Delivery Teams
- Network Operations Center (NOC) monitoring
- vCIO strategic planning and advisory
- Technology Alignment management
- Vendor liaison and equipment inventory
- Project delivery and on-site support
Cloud Services
InnoTek provides secure, scalable cloud services for businesses in Bloomsburg, Hazleton, and across Northeastern PA that need flexible remote work solutions.
What’s Included:
- Cloud application support and troubleshooting
- Cloud migration assessment and planning
- Hosted desktop and virtual desktop infrastructure (VDI)
- Microsoft 365 licensing, setup, and management
- Secure remote access configuration
- Cloud backup and storage solutions
Business Continuity
& Disaster Recovery
InnoTek provides business continuity planning and disaster recovery services for businesses in Bloomsburg, Hazleton, and surrounding communities that cannot afford extended downtime.
What’s Included:
- Remote work continuity planning
- Automated onsite and off-site encrypted backups
- Monthly backup test restores (‘fire drills’)
- Documented disaster recovery plan for your network
- Rapid data restoration support
- Pre-project backup procedures
Cybersecurity Solutions
InnoTek provides layered cybersecurity services for businesses in Northeastern PA, including professional services firms, healthcare practices, and financial institutions, that face growing threats from ransomware, phishing, and data breaches.
What’s Included:
- Cybersecurity risk assessments
- Endpoint detection and response (EDR/antivirus)
- Firewall setup, monitoring, and updates
- Security patch management
- Phishing simulation and security awareness training
- Dark web monitoring
- Email security and spam filtering
- Multi-factor authentication (MFA) deployment
Managed Compliance
InnoTek provides managed compliance services for businesses in regulated industries across Bloomsburg, Hazleton, and Northeastern PA, including healthcare organizations handling HIPAA requirements and financial services firms managing data privacy obligations.
What’s Included:
- Compliance framework alignment (NIST, CIS, etc.)
- HIPAA compliance gap assessment and remediation
- Policy and procedure documentation support
- Security controls monitoring and reporting
- Audit preparation assistance
- Employee compliance training
- Risk assessment and management
VoIP
InnoTek provides hosted VoIP telephone solutions for businesses in Bloomsburg, Hazleton, and across Northeastern PA that want to replace aging phone systems with reliable, cost-effective communication tools.
What’s Included:
- Vendor coordination with VoIP providers
- Hosted VoIP phone system setup and configuration
- Number porting and provisioning
- Call routing, voicemail, and auto-attendant setup
- Remote and mobile device integration
- Ongoing system management and support
Strategic Business
Consulting
InnoTek provides strategic IT consulting for business owners and operations leaders in Bloomsburg, Hazleton, and surrounding Northeastern PA communities who want technology to actively support their growth goals.
What’s Included:
- Project scoping and oversight
- Virtual CIO (vCIO) advisory and planning
- IT budget development and forecasting
- Technology roadmap creation
- Vendor evaluation and management
- IT policy and governance documentation
- Quarterly business technology reviews
Which InnoTek IT Service Is Right for Your Business?
Not sure which solution fits your situation? Here’s a quick comparison to help you decide.
| Service | Best For | Key Deliverables |
|---|---|---|
| Managed IT Services (Complete Support) | SMBs with 10-100 workstations wanting fully outsourced IT | 24/7 monitoring, help desk, patching, backup, cybersecurity, vCIO |
| Co-Managed IT Services | Businesses with internal IT person/team needing extra support | Supplemental help desk, NOC, vCIO, project delivery, security gap coverage |
| Cloud Services | Businesses needing remote work infrastructure or cloud migration | Hosted desktops, Microsoft 365, cloud backup, secure remote access |
| Business Continuity & Disaster Recovery | Any business that cannot afford data loss or extended downtime | Encrypted backups, test restores, recovery planning, rapid restoration |
| Cybersecurity Solutions | Businesses facing ransomware, phishing, or compliance pressure | EDR, firewall management, security training, MFA, risk assessments |
| Managed Compliance | Healthcare, financial services, legal, and government organizations | HIPAA, NIST/CIS alignment, audit prep, policy documentation |
| VoIP | Businesses replacing traditional phone systems | Cloud-based phone system, call routing, remote access, vendor management |
| Strategic Business Consulting | Growth-minded business owners aligning IT to business goals | vCIO, IT roadmap, budgeting, vendor strategy, quarterly reviews |
Why Consider Outsourcing Your IT Services in Northeastern PA?
Outsourcing to a managed IT services provider should bring your business more than just basic tech support. It should also deliver measurable value. Whether you need complete IT support services or co-managed assistance to back up your internal team with cloud backups, cybersecurity, or help desk support, InnoTek offers flexible solutions that fit your needs.
Our IT outsourcing services let you choose the level of support that works for your business without compromising performance, security, or peace of mind. From maintaining your infrastructure to streamlining operations, we help you stay focused on growth.
Discover even more of the lesser-known benefits of outsourcing your IT to a reliable and proactive MSP.
Tips for Selecting the Right Managed IT Services Partner: 5 Big Questions to Ask
Hiring the right MSP for your Northeastern Pennsylvania business can be as easy as calling us here at InnoTek. However, you need to make sure the MSP you choose is a good fit for your unique company. Start with these five questions to learn how effectively any IT company may work with you.
- How will you keep my network safe from cyberattacks and security threats?
- What do you include with my IT services plan, and will I have to pay extra for anything?
- What are your IT support request response times like, typically?
- Do you offer a satisfaction guarantee for IT support?
- Can I talk to some of your current IT services customers?
Why Do Businesses in Bloomsburg and Hazleton Trust InnoTek?
For over 25 years, InnoTek has been the trusted IT partner for businesses across Northeastern Pennsylvania. Here’s why organizations from Bloomsburg to Hazleton to Bethlehem keep coming back:
- 100% satisfaction guarantee on all managed IT services
- Award-winning service: Channel Futures MSP 501, Best MSP in Hazleton 2021, NEPA Top 100 Organizations, and Small Business of the Year
- CompTIA Managed Services Trustmark holder
- Advanced leadership certifications: CISSP, GIAC GSLC, Security+, CJIS Level 4, and more
- Active members of ISSA, ISACA, PMI, and FBI InfraGard
When your business depends on reliable technology, you need a partner with the credentials, the local presence, and the accountability to back it up. Ready to see the InnoTek difference? Contact us today to schedule a free consultation
What Areas Does InnoTek Serve?
InnoTek serves businesses throughout Northeastern Pennsylvania. Most clients are located within a 45-mile radius of InnoTek’s two offices in Bloomsburg (Columbia County) and Hazleton (Luzerne County).
Not sure if you’re in our service area? Book a consultation today, and we’ll let you know within minutes.
Our Service Area Includes:
- Bloomsburg and Columbia County
- Hazleton and Luzerne County
- Bethlehem and Northampton County
- Scranton and Lackawanna County
- Wilkes-Barre and surrounding Luzerne County communities
- Pottsville and Schuylkill County
- Allentown and Lehigh County
- Reading and Berks County
Our Offices Are Located At:
- Bloomsburg: 24 W. Main Street, 2nd Floor, Bloomsburg, PA 17815
- Hazleton: 101 W. Broad Street, Suite 405, Hazleton, PA 18201
- Bethlehem: 40 N Church St, Hazleton, PA 18201, United States
Our Clients
See What Other Business Owners and IT Managers Are Saying About Us…
Adding a partner for remote computer support to your business can be daunting, but not when you partner with InnoTek! We not only make the switch easy, but we also ensure you always receive the highest quality of service. Just see what some of our customers have to say!
Get Expert IT Support Services from InnoTek Computer Consulting
Frustrated with slow responses or unpredictable pricing from your current IT company? It may be time to experience the advantages of fully managed IT support services with InnoTek. We make it easier for businesses like yours to gain stability, efficiency, and peace of mind.
Serving Bloomsburg, Wilkes-Barre, Hazleton, Scranton, Pottsville, Reading, and beyond, our certified local technicians deliver efficient, personalized IT consulting services backed by proven expertise. From reducing downtime to increasing productivity, we offer proactive business IT services designed to fit your needs and your budget.
With InnoTek, you’ll enjoy 24/7 support, predictable monthly costs, and a technology partner you can count on. Get the secure, scalable IT services for small businesses that help you work smarter and grow faster—with our 100% satisfaction guarantee.
Frequently Asked Questions
You probably have questions before making a decision this important. Good. Here are the ones we hear most often from business owners, operations managers, and IT decision-makers across Northeastern PA.
What IT services does InnoTek offer?
InnoTek provides a full suite of business IT services including Managed IT, Co-Managed IT, Cybersecurity, Cloud Services, Business Continuity and Disaster Recovery, Managed Compliance, VoIP, and Strategic Business Consulting. Every service is tailored to businesses in Northeastern PA with 10 to 100 workstations.
How much do InnoTek’s IT services cost?
InnoTek uses a predictable flat monthly fee based on your specific devices and service needs, so there are no surprise invoices. Book a free consultation today to get a customized quote.
Does InnoTek handle cybersecurity and compliance?
Yes. InnoTek provides dedicated Cybersecurity Solutions and Managed Compliance services covering threat monitoring, ransomware protection, HIPAA support, and audit preparation for regulated industries.
We already have an IT person. Do we still need InnoTek?
Possibly. If your IT team is stretched thin on help desk tickets, complex projects, or cybersecurity, InnoTek’s Co-Managed IT service fills those gaps without replacing your existing staff.
