Fred Reck is the President of InnoTek Computer Consulting, which has been serving businesses since 1999 — celebrating 27 years this summer after getting his start at IBM in the 1990s. As a CISSP, GSLC, Security+, and PA State Police CLEAN certified professional, Fred leads a team that has earned Inc. 5000 recognition, five consecutive Best of Hazleton Best MSP awards, and a reputation for delivering responsive, trusted IT guidance that helps clients feel secure, supported, and confident in their technology decisions.
Automated processes powered by artificial intelligence (AI) makes operations more efficient and effective. For many companies, AI-powered Voice over Internet Protocol (VoIP) is taking telecommunications automation to a …
Remote work policies require companies to expand their communication capabilities. Many businesses aim to increase productivity and improve customer service by turning to a VoIP solution. There are …
Voice over Internet Protocol (VoIP) as a telephony solution allows small- and mid-sized businesses (SMBs) to choose between traditional desk phones (hardphones) or software-based devices (softphones). Read on …
Should you consider adopting Voice over Internet Protocol (VoIP) phone systems for your business, or will legacy phone systems suffice? The decision will ultimately boil down to which …
Eavesdropping is a form of cyberattack that has been around for years. Cybercriminals have been listening in on Voice over Internet Protocol (VoIP) phone calls since the technique …
Keeping in touch with people through mobile devices has become cheaper than using traditional phone lines, so it’s not surprising to see more businesses taking advantage of these …
One of the most essential aspects of Voice over Internet Protocol (VoIP) systems you should consider is Quality of Service, or QoS. To make sure your provider will …
Small businesses need every bit of competitive edge they can muster. Failing to do so puts their company at a significant disadvantage. One such area small enterprises should …
Assessing your MSP in the first appointment Handing over your IT to a MSP is a major decision. Who do you choose and more importantly, how? While there’s …
Moving your business’s unified communications (UC) systems to the cloud offers many perks, including augmented security and scalability. You must, however, plan the migration carefully if you want …
Fred Reck 
