How softphones improve business performance
When working remotely, there are many tools you can use to communicate with your colleagues and clients. You have email, analog phone calls, internal discussion forums, and issue …
VoIP
Keep callers on the line by using these VoIP features
Callers generally don’t like being put on hold for very long periods. But sometimes, your staff will have to put them on hold to verify their identity, find …
Microsoft Teams vs. Google Meet: Which should you pick?
If you’re looking for a way to connect your remote or hybrid team, you can’t go wrong with Microsoft Teams and Google Meet, two of the most popular …
Discover the best VoIP service for your business
Gone are the days when companies had to spend a lot of money on long-distance phone calls to clients and partners. Thanks to Voice over Internet Protocol (VoIP), …
Tips to optimize your VoIP systems for the holidays
Many customer-facing businesses often experience a surge in customer calls during the holidays. It’s therefore important that your Voice over Internet Protocol (VoIP) phone systems are capable of …
5 Signs of a VoIP system security breach
Voice over Internet Protocol (VoIP) phone systems are game-changing, allowing users to make and receive calls from virtually anywhere with an internet connection. Unfortunately, they’re not completely safe …
5 Steps for securing your VoIP systems
A reliable, efficient, and effective telecommunications system is critical to your ability to generate and nurture leads, communicate with vendors, and provide top-notch customer service. If that system …
Computing the ownership cost of a VoIP system
Voice over Internet Protocol (VoIP) systems are tried and tested tools for business agility and continuity, so it’s no wonder that many companies use them. But they also …
Why call recording is advantageous for businesses
It’s almost impossible for small- and medium-sized businesses (SMBs) today to function without Voice over Internet protocol (VoIP). And as an SMB owner, you should explore ways to …
Here are the basics of different VoIP systems
Should you consider adopting new phone systems for your business? To help you decide, we’ve defined the various types of phone systems, their different life cycles, and technology …