Automated processes powered by artificial intelligence (AI) makes operations more efficient and effective. For many companies, AI-powered Voice over Internet Protocol (VoIP) is taking telecommunications automation to a …
Remote work policies require companies to expand their communication capabilities. Many businesses aim to increase productivity and improve customer service by turning to a VoIP solution. There are …
Voice over Internet Protocol (VoIP) as a telephony solution allows small- and mid-sized businesses (SMBs) to choose between traditional desk phones (hardphones) or software-based devices (softphones). Read on …
Should you consider adopting Voice over Internet Protocol (VoIP) phone systems for your business, or will legacy phone systems suffice? The decision will ultimately boil down to which …
Eavesdropping is a form of cyberattack that has been around for years. Cybercriminals have been listening in on Voice over Internet Protocol (VoIP) phone calls since the technique …
Keeping in touch with people through mobile devices has become cheaper than using traditional phone lines, so it’s not surprising to see more businesses taking advantage of these …
One of the most essential aspects of Voice over Internet Protocol (VoIP) systems you should consider is Quality of Service, or QoS. To make sure your provider will …
Small businesses need every bit of competitive edge they can muster. Failing to do so puts their company at a significant disadvantage. One such area small enterprises should …
Moving your business’s unified communications (UC) systems to the cloud offers many perks, including augmented security and scalability. You must, however, plan the migration carefully if you want …
Theft of service is the most common type of fraud that impacts Voice over Internet Protocol (VoIP) phone systems. Let’s take a closer look at how it affects …